Completeness of development projects assisted by QFD: A case study

Abstract

To assess the completeness of a Business Development Project (BDP) is not a simple task. The usage of some design method such as QFD eases but does not solve completely the problem, because the information displayed in the QFD matrices is highly dependent of the experience and intuition of the design team. This paper presents a case study of a BDP, where the completeness of the project was assessed through a slightly modified view of QFD: instead of looking at the market requirements themselves, it is proposed to find out the ways the requirements are accomplished. This procedure made possible the identification of the not covered portion of the market requirements and guided the project revision. © 2007 Springer-Verlag London Limited.

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