A customized QFD (quality function deployment) applied to management of automation projects

Abstract

© 2016, Springer-Verlag London.This paper demonstrates the advantages reached on project management of automated solutions when a customized QFD method is applied to this specific objective. The main contribution of this paper is a new matrix to support the project manager to plan requirement verifications over project phases, using the team skills based on customer needs. The application of the proposed method can identify a set of requirements for each project phase, which are critical to project success.

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