Workload Analysis of Health Workers During COVID-19 Vaccination and Organizations of Queues at UBS in City of Franca (SP-BR)

Resumo

© 2022 ESREL2022 Organizers. Published by Research Publishing, Singapore.Health specialists deal with unsafe situations that are conducive to health risks, including the pressures and demands of the practice itself and the full situation of the COVID-19 pandemic, this ends up promoting the increase of psychological disorders, such as anxiety and depression. This study aimed to evaluate the workload conditions of agents within the UBSs, applying the NASA-TLX method. As a field analysis, a case study was prepared and the NASA-TLX evaluation method was applied in a UBS, in the city of Franca - SP, the workload of the employees of this UBS was compared in the COVID-19 vaccination activities, in that employees apply COVID-19 vaccines to the public, and in the COVID 19 service/queue organization, in which employees explain, talk and answer questions from the population about how to organize the queues for the application of COVID-19 vaccines. It was concluded that the workload is excessive in both tasks, that the physical performance in the vaccination activity was superior to the service required to the public, and that the effort in the service activity was greater than in the vaccination activity. In addition, the level of achievement, or self-performance, scale was identified as the minimum intensity for both tasks, which can be justified because they are practical and routine actions, not requiring much of self- performance.

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